Console not starting, connecting or staying on?
Tell us whether the problem is with the console, controller, picture, power or heat. The team can review the symptoms before discussing an assessment.
Assessment comes first.Price, repair time and parts availability are confirmed for the specific console and fault.
What is happening when you try to play?
A blank screen, unusual noise or controller that will not connect is a useful starting point. Pick a category or describe it yourself.
Power & Startup
- No Power or Intermittent Power
- Will Not Start or Load
- Unexpected Shutdown or Restart
Display, HDMI & Sound
- No Picture or Display Output
- HDMI Port or Signal Problem
- Sound or Audio Output Problem
Disc, Game Card & Storage
- Disc Drive or Disc Reading Problem
- Game Card Reading Problem
- Storage or Save-Data Fault
Charging, Ports & Docks
- Charging or Power Connector Problem
- USB or Accessory Port Fault
- Dock or Docking Connection Problem
Controllers & Inputs
- Controller Connection Problem
- Buttons, Triggers or Stick Fault
- Controller Charging Problem
Overheating & Cooling
- Overheating Diagnosis
- Fan Noise or Cooling Fault
- Heat-Related Shutdown
Connectivity & Software
- Network or Online Connection Problem
- System Update or Error Code
- Software or Startup Troubleshooting
Liquid & Physical Damage
- Liquid-Damage Assessment
- Impact or Case Damage
- Damaged Connector or Housing
Not certain where the fault sits?
Tell us the console model, the accessory involved and what happens when you use it.