Computer trouble? Start with what changed.
Whether it will not power on, runs slowly or shows an unusual screen, describe the behaviour and the model if you know it.
Assessment comes first.Price, repair time and parts availability are confirmed for the specific computer and fault.
Which part of the experience is failing?
Tell us what you see, hear or can no longer do. That is more useful than guessing at a component.
Power & Startup
- No Power Diagnosis
- Will Not Start or Boot
- Startup Error Diagnosis
Screen & Graphics
- Broken or Cracked Screen
- Blank, Dim or Flickering Display
- Graphics or External Display Fault
Battery & Charging
- Battery Health or Replacement Assessment
- Not Charging or Intermittent Charging
- Power Adapter or Charging Port Fault
Keyboard, Touchpad & Inputs
- Keyboard Faults
- Touchpad or Pointer Problems
- Webcam or Input Device Fault
Storage, Memory & Performance
- Slow, Freezing or Crashing
- Storage Drive Diagnosis
- Memory or Performance Assessment
Cooling & Overheating
- Overheating Diagnosis
- Fan Noise or Cooling Fault
- Unexpected Thermal Shutdown
Audio, Ports & Connectivity
- USB, HDMI or Other Port Fault
- Speaker, Microphone or Sound Problem
- Wi-Fi or Bluetooth Problem
Software, Security & Data
- System Error or Update Problem
- Malware or Unwanted Software Cleanup
- Data Recovery or Transfer Assessment
Liquid & Physical Damage
- Liquid-Damage Assessment
- Hinge, Case or Chassis Damage
- Impact-Damage Assessment
Is the fault difficult to pin down?
Send the make, model and a short account of when the problem began. The shop can discuss the next check.