Phone battery not lasting?
Rapid drain, unexpected shutdown or unusual heat can have more than one cause. Tell the shop how the phone behaves so the right checks come before a replacement decision.
What has changed about the battery?
Note when the charge drops, whether the phone powers off and how it responds to charging. Those details help separate possible causes.
- Fast Battery DrainThe charge falls much faster than expected during normal use or while idle.
- Unexpected ShutdownsThe phone switches off at a remaining percentage or restarts under load.
- Will Not Hold ChargeThe phone charges but loses power quickly, or only works while connected.
- Heat & PerformanceUnusual warmth, reduced performance or behaviour that changes with battery level.
- Swelling ConcernA lifted screen, separating back cover or visible battery expansion needs careful handling.
- Charging DiagnosisSlow, intermittent or absent charging may involve the battery, port, cable or charging circuit.
Is every charging problem caused by the battery?
Not always. A cable, connector or software issue may look similar, so ask for the charging system to be checked first.
What should I do if the battery looks swollen?
Stop pressing the screen or cover back into place, avoid charging the phone and contact the workshop for safe handling advice.
Which phone brands are covered?
Tell us the make and model. The shop can check whether an assessment and a suitable battery are available for that phone.
Tell us about the change.
The model and a few examples of battery behaviour are enough to begin an enquiry.